Refund & Replacement Policy
Last updated: October 2026 · Version 2026.1
Mandatory Lead Limitation Notice
Arova provides potential business leads, not guaranteed business opportunities. Leads are not guaranteed to respond, convert, or generate revenue. You are responsible for contacting each business, pitching your services, following up, negotiating, and converting prospects into customers.
1. Core Replacement Principle
Arova operates on a fair data quality replacement model. If a claimed business lead contains provably inaccurate contact information (such as a disconnected phone number, permanent email bounce, or permanently closed entity), we provide a replacement lead credit to your quota.
- • Phone number out of service or belongs to unrelated party
- • Hard email bounce (mailbox does not exist)
- • Business dissolved, closed, or ceased trading
- • Duplicate lead delivered within the same 30-day window
- • Lead category blatantly mismatched with requirement
- • Prospect does not answer calls or respond to email inquiries
- • Prospect states they do not currently need services
- • Prospect declines proposal, price quote, or pitch
- • Prospect has already hired another vendor
- • Expired offers that were not reviewed in 48 hours
2. Subscription Fee Refunds
Subscription purchases (₹499 Starter / ₹999 Growth) cover the immediate infrastructure cost of manual curation and server resources. Subscription fees are generally non-refundable once leads have been accessed or claimed. If a technical failure on Arova’s side prevents lead delivery and cannot be resolved, an administrative prorated refund may be issued via Razorpay.
3. How to Submit a Replacement Request
Navigate to your claimed lead in your dashboard and click “Report Data Issue”. Provide the issue type and proof (such as a bounce screenshot or call recording confirmation). Our support team investigates and responds within 24–48 business hours.