Shipping & Delivery Policy
Applicable to all online purchases and subscriptions on Arova · Last updated: October 2026
Arova (operated by Arenova Technologies) operates strictly as a cloud-hosted Software-as-a-Service (SaaS) and B2B lead intelligence platform. All services, plan allocations, and data deliverables provided on this website are delivered electronically through our secure online portal. No physical goods, packages, or tangible media are shipped or dispatched via courier.
1. Delivery Timeline & Fulfillment Mechanism
Upon the successful completion and authorization of your transaction via our authorized payment partner (Razorpay), digital delivery is executed as follows:
- Instant Account Provisioning (Immediate): Your subscription quota (40 prospects for Starter or 100 prospects for Growth) is credited authoritatively to your secure dashboard at arova.arenova.in/dashboard instantly upon payment verification (typically within 0 to 15 minutes).
- Electronic Order Confirmation (Within 10 Minutes): A formal digital payment receipt, tax invoice, and order confirmation are sent to your registered email address automatically.
- Lead Distribution Rhythm: New prospective business leads matching your selected service categories are surfaced steadily across your active 30-day billing cycle to ensure fresh, manageable review workflows.
2. Shipping & Handling Charges
Since all services and data access are delivered digitally over the internet, Shipping and Handling Fees are ₹0.00 (Zero Rupees / Free) for all users and tiers. You will never be charged any shipping, freight, or courier fees.
3. Service Delivery Delays & Troubleshooting
While our digital infrastructure operates with automated real-time webhooks, rare network interruptions or banking delays may occasionally delay transaction confirmation. If your subscription quota does not reflect in your dashboard within 30 minutes of payment:
- Check your registered email address for the Razorpay Payment ID confirmation (e.g.
pay_...). - Log out and log back in to your dashboard to refresh your authentication session.
- Contact our dedicated support desk at support@arenova.in or call our helpline at +91 98200 44556 quoting your Payment ID.
Our technical support team will manually reconcile the transaction and provision your allocation within 24 business hours.